Tenant Relations Coordinator

Skwlāx te Secwepemcúl̓ecw – Job Description

The Organization:

Skwlāx te Secwépemcúl̓ecw (SteS) is traditionally known as Skwlāx, which translates to Black Bear in Secwépemctsín, the traditional language. SteS has a unique vision and drive; the Band has not only led the way in tourism within the Shuswap, but it has also led the way in economic development. The creation of Quaaout Lodge, Talking Rock Golf, Le7ka Spa, and Little Shuswap Gas Station has helped promote Secwepemc culture, and allowed the SteS people to develop world class accommodation and leisure activities.

About the Position:

The Tenant Relations Coordinator is responsible for coordinating tenant relations and housing services through oversight, provision, development and action on areas such as tenant administration, connecting residents to internal SteS services and supporting tenants’ experiencing difficulties with rent/utilities payment and/or processes.

Key Duties & Responsibilities:

• Supports the Mission, Vision and Values of the organization by interpreting and championing these with other staff and for the tenants
• Provides input and supports the department’s strategic planning
• Participates in the Continuous Quality Improvement and Risk Management activities of the department
• Responds to, and documents tenant enquiries, complaints and emergencies
• Coordinates with stakeholders to facilitate the provision of a wide range of tenant support referral services/programming
• Following the Housing Policy, coordinates the tenant selection and waitlist process, interview of prospective tenants, show vacant suites and explains tenant responsibilities.

Supports the following administrative procedures:

• Receiving rent payments and preparing deposits
• Answering phone calls as needed
• Inputs on month-end or year-end packages for Finance for budget

Performs other related duties as assigned by the Housing Manager

Qualifications & Experience:

• Experience
  • working with First Nations
  • working in customer relations,; preferably housing and tenant relations
  • in building systems and tenant management
  • program developing and access services for tenants is an asset
• Knowledge of the Residential Tenancy Act and other related legislations and regulations

Job Skills & Abilities:

• Excellent communication and problem-solving skills to handle tenant complaints and difficult conflict situations
• Excellent verbal and written communication, interpersonal and conflict resolution skills
• Excellent time management and organizational skills
• Ability to establish and maintain professional relationships with tenants.
• Ability to work under pressure and stay calm in stressful situations
• Ability to handle and manage private and confidential information
• Ability to prevent and respond to problems in a timely manner
• Ability to work independently and part of a team

Other Requirements:

• Criminal Record Check Required
• Able to occasionally respond to emergencies after office hours and weekends
• Valid BC Drivers License (class N or higher)

For a Full Job Description

and to apply

Go to:

https://app.hbhr.io/job-application/external/fc7b4ef6-8ea37623-aa147482-78cfc5f2

Or

Send a detailed resume to HR@LSLB.ca